Fraud warning

Keep your money safe. If any of the below apply, DO NOT SEND the money transfer. It is a scam, and someone is trying to steal your money. Once money is sent it can be paid out quickly, and you may not be able to get a refund.

1. Never transfer money to a stranger

Know who you are dealing with. A money transfer is like cash.

2. Never send money in these situations

• To make a charity donation, or to pay an internet merchant for supplies, during a pandemic, natural disaster, or other crisis.
• To receive money (for example: lottery winnings, a prize, a job offer, or a loan).
• To pay a government taxing authority or the police.
• To buy a car, a puppy, another unique or high-value item, or to make an apartment deposit.

3. Never send money without checking out the story

Reach out first to the friend or family member you heard is in need, and confirm directly.

4. If it sounds too good to be true, it probably is

5. Never share your transaction reference number

Never give your transaction reference number to anyone other than the person you intend to receive the money. Sellers and telemarketers cannot take money-transfer payments for something they are selling through telemarketing.

If you have lost money to a scam

Call our customer support:

For a transaction via MoneyGram, you can call MoneyGram on (+81) 800-805-7496 from Japan (toll free), or visit their site.